TECH Bargaining UnitKaiser Permanent technical staff What is a complaint? A complaint results from a difference between the parties (the employer and the member/union) with respect to the interpretation, application, administration or alleged violation of the collective agreement, including whether a case is likely to be arbitrated. For any other questions, please contact your site representative first. The ONA has developed an updated form for the „Professional Liability – Workload“ report. For more details The Ontario Nurses` Association negotiates your wages, benefits and working conditions on your behalf. Access your contract below: LABPRO Bargaining UnitKaiser Permanente Lab Professionals RDH Bargaining UnitKais Permanent Dental Hygienists Please contact Andrea Cashman, Vice BUP – PRC Rep for information to fill out the form.