Below you will find the minimum availability and performance criteria that HIT RAIL makes available to HERMES VPN customers. These measures and the resulting credits are based on monthly performance and service credits based on the corresponding monthly connection fees. This service level agreement for Microsoft Online Services (this „SLA“) is part of your Microsoft volume license agreement (the „agreement“). The basic terms that are used in this ALS but are not defined have the meaning assigned to you in the agreement. This ALS applies to microsoft online services (a „service“ or „services“ listed below), but does not apply to separate services that are related to or related to services, or to local software that is part of a service. This AWS Site-to-Site VPN Service Level Agreement („SLA“) is a policy for the use of VPN („Site-to-Site VPN“) and applies separately to each account that uses the VPN site-to-site. In the event of a conflict between the terms and conditions of this ALS and the terms of the AWS customer agreement or any other agreement with us regarding your use of our services (the „Contract“), the terms of this ALS apply, but only to the extent of such a conflict. The terms used in this agreement, but which are not defined here, have the meaning of the agreement. Services purchased through open, open value and open value subscription licensing agreements, and services in an Office 365 Small Business Premium suite, purchased as a product key, are not eligible for service credits based on service charges. For these services, any service credit to which you are eligible is credited in the form of periods of service (i.e. days) as opposed to service charges, and all references to „applicable monthly service charges“ are removed and replaced with „applicable monthly period.“ If you purchased a service from a reseller, you will receive a service credit directly from your dealer and the reseller will receive a service credit directly from us.
The service credit is based on the estimated selling price of the service concerned, which we have set at our discretion. Service credits apply only to fees paid for the service, service or service rate for which a level of service has not been met. In cases where service levels apply to individual service resources or separate service levels, service credits apply only to fees paid for the service resource or level. The service credits granted in one month of billing for a given service or service resource do not exceed your monthly service charge for that service or service resource, if any, during the billing month.